Refund Policy
As a registered non-profit organization, Surrey Sharks Field Hockey Club operates with the goal of providing affordable and accessible field hockey programs to our community. As a non-profit organization, all fees we collect are used directly for program operations such as field rentals, equipment, insurance, coaching, scholarships, and administrative costs. To ensure the sustainability and success of our organization, we have established the following refund policy.
All payments made to the Surrey Sharks Field Hockey Club including (but not limited to) registration fees, program fees, TeamSnap processing fees, and team merchandise costs, are non-refundable (in full and in part). This policy applies in (but is not limited to) all of the following situations:
- Participant’s withdrawal from a team for any reason.
- Missed practices, games, or events.
- Injury, illness, or personal scheduling conflicts.
- Changes in weather, facility availability, or location.
- Reduction in the number of practices and/or games for any reason.
- Dissatisfaction with coaching or program operation.
- Lack of playing time.
- Team placement or changes to team assignments.
- Suspension or removal due to conduct violations or non-compliance with league policies and/or the Surrey Sharks Field Hockey Club Code of Conduct.
Thank you for supporting the Surrey Sharks Field Hockey Club and helping us keep community sports affordable and accessible for all!
Exceptional Circumstances
While our standard policy is not to offer refunds, we understand that extraordinary situations can arise. Requests for exceptions may be submitted in writing to the Surrey Sharks Field Hockey Club Registrar (registrar@surreysharks.ca) and will be reviewed on a case-by-case basis. Approval of such requests is not guaranteed, and remains at the sole discretion of the organization.
FAQ
Do you offer refunds for registration fees?
No. All Surrey Sharks Field Hockey Club Registration Fees are non-refundable. This policy allows us to plan effectively and ensures program costs are covered.
What if me/my child is injured and can no longer participate?
We are truly sorry when this happens. While we sympathize with unforeseen circumstances, our policy remains no refunds, as costs have already been incurred. You may submit a written exception request, which will be reviewed by our Board of Directors, but approval is not guaranteed.
What if we move out of the area or change clubs after registering?
We understand that life changes happen, but relocation does not qualify for a refund. Please notify us so we can update our records and possibly open the sport to someone on our waitlist.
What happens if the season is cut short or training sessions/games are reduced due to weather or other unforeseen issues?
Outdoor programs can be impacted by weather. We do our best to reschedule, but no refunds will be issued for canceled practices or games due to circumstances beyond our control.
What if the schedule no longer works for us after we have signed up?
Unfortunately, we cannot issue refunds or scheduling conflicts. Game and practice times are determined based on field/coach availability and participant numbers.
Can I get a refund if I am unhappy with my child’s team or coach?
Team and coach assignments are final. While we welcome feedback, personal preferences or dissatisfaction with assignments do not qualify for refund.
I accidentally registered twice. Can I get a refund?
In the case of a duplicate registration, we may issue a refund if notified immediately before the season begins. Please contact us right away at registrar@surreysharks.ca.